Published: 06 September 2022
Organizations are frequently not realizing the business benefits they expect from their Microsoft 365 investment. To realize its full value, application technical professionals must appoint a product owner and create a product team to support and develop Microsoft 365 to meet business requirements.
Many Gartner clients report that they are struggling to get the most out of their Microsoft 365 investment, citing difficulties with governance, business adoption and support.
Microsoft 365 applications are often supported in IT silos without clear ownership. This creates confusion, change management issues, and results in the duplication of effort and increased cost.
Lack of ownership and direction at the platform level exposes the organization to security and compliance risks, but can also negatively affect business adoption.
Successful organizations establish a dedicated team that contains both technical and business knowledge to drive the implementation of Microsoft 365 forward to support
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