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Published: 20 October 2022



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  • 多くのCIOはIT部門の活動成果 (IT部門の価値) をCEOにどのように見せたらよい苦労している。KPIを利用してIT部門の活動成果を経営トップに分かりやすいフォーマットで定期的に見せているという日本企業、2021年6月の調査時点で14%であった。

  • Gartnerとの対話において、CIOからはIT部門の活動内容がCEOに理解されない」「ITのビジネスへの貢献を示すことができない」「IT部門はいつまでもコストセンターとしか見られない」「IT部門は企業経営計画に参加できていない」という声が聞かれる



  • 横軸に最適化と変革、縦軸にビジネスとテクノロジを取った4象限のITパフォーマンスダッシュボードを使って表現する

  • IT部門の企業経営における役割を、経営視点で明確に説明する。特にデジタル・ビジネス実現における役割を明らかにし、どの象限にフォーカスすべきかを決める。

  • 各象限に当てはまるKPIを選定する。その際、CEOの関心事であり、かつ経年で最も改善度が高い活動 (数年前に最も低い評価を受けた活動) に関係するKPIを採用する。

  • 各象限に、そのKPIの改善状況が一目で分かる図を入れる。

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Hiroyuki Katayama

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