Published: 31 October 2022
Enterprise governance and culture influence — and are influenced by — the IT operating model, each providing context for behaviors and success. CIOs must leverage enterprise governance and culture to transform their operating models to fit business context and deliver desired outcomes.
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Enterprise governance and organizational culture are often overlooked when determining the design of an effective IT operating model.
Both enterprise governance and organizational culture influence individual behavior. Yet, there is often confusion about when to use which approach.
Transforming the IT operating model to accommodate new governance practices or cultural norms demandsan often-overlooked organizational change management approach.
CIOs leading in strategy, operating models and governance:
Deliver on business outcomes by influencing enterprise governance and shaping organizational culture.
Determine the impact of both enterprise governance and organizational culture on the chosen ITOM pattern to set realistic expectations on its ability to meet
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