Gartner Research

How CHROs Can Embed Inclusion Into Culture Strategy

Published: 09 November 2022

Summary

While CHROs are experienced culture strategists, the shift to hybrid work coupled with increased stakeholder pressure on diversity, equity and inclusion require a different approach. This report focuses CHROs on three critical practices to effectively drive inclusive cultures.

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Overview

Key Findings
  • Hybrid work has pulled employees apart from their teams, managers and organizations, with only one in four hybrid or remote knowledge workers reporting they feel connected to their organization’s culture.

  • While employees supported diversity, equity and inclusion (DEI) efforts in the wake of the COVID-19 pandemic and racial injustice movement, two out of five employees feel alienated by their organizations’ DEI efforts.

  • Organizations rely on collective accountability to make leaders feel committed to and responsible for moving DEI forward. However, this has not resulted in significant or sustained DEI results.

Recommendations

To embed inclusion into their organizations’ culture strategies, CHROs should:

  • Reset

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Analysts:

Ingrid Laman

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