Gartner Research


Published: 30 November 2022



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  • 多くの企業は、ERP機能の一部をクラウドに移行しつつある。アプリケーション・リーダーは、ERPサポート組織を進化させなければ、新しいSaaSソリューション群の管理に苦戦する。

  • オンプレミスのERPアプリケーションをサポートしてきたチームには、クラウドで成功するための適切な能力とスキルを伴う役職、職務記述書、人材が欠けている。

  • 企業は、クラウドERPの頻繁かつ強制的なアップグレードの管理、カスタマイズの柔軟性の減少、ビジネス部門とベンダーのサポートへの関与拡大という新たな課題に直面している。



  • クラウドの特性を生かせるようにERPサポート体制を再編することで、クラウド・アプリケーションへの投資から継続的なビジネス価値を引き出す。

  • 求められる新しい役割と責任を定義し、職務記述書を更新することによって、ERPサポートのメンバーに将来への道筋を示す。

  • ERPのガバナンス・フレームワークを確立しサポートして、オペレーションに関する新しいプロセスを策定することによって、クラウドERPサポート組織の権限を強化する。

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Koji Motoyoshi

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