Gartner Research

Critical Capabilities for Managed Network Services

Published: 05 December 2022


Enterprises seeking managed network services are eager to identify solutions with a superior user experience and advanced automation to support their multivendor environments. I&O leaders should use this research to determine which provider best fits specific use cases for managed network services.

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Key Findings
  • The provider cohort for managed network services (MNS) includes both network service providers (NSPs) and non-NSPs, which vary in size, operational maturity and geographic reach.

  • Certain providers are better suited than others for cloud deployments, work-at-home scenarios or specific verticals, such as financial, retail or healthcare.

  • Although the management, usability and functionality of the providers’ portals have improved overall, key differentiators, such as ease of navigation and portal view self-configuration, still remain among providers.


Infrastructure and operations (I&O) leaders developing strategy and selection criteria for managed network services and solutions should:

  • Optimize the total cost of MNS deals by

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  • ATSG (Optanix)
  • AT&T
  • BT
  • Comcast Business
  • HCLTech
  • Hughes
  • Kyndryl
  • Lumen
  • MetTel
  • Microland
  • NTT
  • Orange Business Services
  • Presidio
  • Sify Technologies
  • TCS
  • Telefónica
  • Verizon
  • Wipro
  • Service Delivery Platform
  • Service Management Functions
  • Operations Automation
  • Customer Experience Management
  • Professional Services
  • Managed WAN Services
  • Managed LAN/WLAN Services
  • Multicarrier WAN Environment
  • Heavy Cloud End Users
  • Heavy Work-at-Home End Users
  • MNS Overall Competency
  • Managed Network Services for LAN/WLAN

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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