Gartner Research

Critical Capabilities for Insight Engines

Published: 13 December 2022


Insight engines deliver information in support of digital workplaces and data in support of analytics and automation. This Critical Capabilities report will help IT leaders choose the most suitable offering from a range of vendors.

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Key Findings
  • The application of insight engine capabilities to localized use cases requires custom development, which can be lengthy and challenging in the absence of productized solutions aligned with specific use cases.

  • Semantic search, which uses the relationships between words as well as the words themselves, is increasingly dependent on the use of machine learning (ML), which vendors are increasingly supporting in their products.

  • Optimizing relevant experiences depends on both personalization and the evaluation and tuning of relevance, but products’ capabilities vary significantly in this regard, with some products found wanting in respect of one or both capabilities.

  • Most products support cloud-based deployment,

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  • Coveo
  • Elastic
  • EPAM
  • IBM
  • IntraFind
  • Lucidworks
  • Micro Focus
  • Microsoft (Azure Cognitive Search)
  • Microsoft (Microsoft Search)
  • Mindbreeze
  • SearchBlox
  • Sinequa
  • S&P Global
  • Squirro
  • Squiz
  • Analyze Result Sets
  • Ingest Content and Data
  • Deploy With Flexibility
  • Extract and Enrich Content and Data
  • Delivery to Various Touchpoints
  • Evaluate and Tune Relevance
  • Personalize Experiences
  • Digital Workplace
  • Website
  • Applications
  • Analytics and Automation

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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