Published: 22 December 2022
The communications platform as a service market is crowded, with vendors having varying strengths and offering a wide range of capabilities. Software engineering leaders should follow the steps in Gartner’s CPaaS vendor selection framework to match their specific needs to vendor capabilities.
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Selecting CPaaS vendors is difficult since the market is crowded with many vendors offering platforms with widely varying sets of features. Software engineering leaders often make suboptimal choices by focusing on the most visible vendors rather than systematically evaluating the various options available to them.
Selecting a CPaaS solution with limited fit to your business requirements causes significant challenges with digital communications and customer engagement initiatives and negatively impacts operations across the enterprise.
Software engineering leaders tasked with digital transformation responsibilities that leverage CPaaS should:
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