Published: 09 January 2023
Quality leaders will learn how to use historical and external data to set minimum, expected and target performance-level thresholds for key quality metrics. We also provide quality leaders with a look at cross-industry benchmark data on quality metric performance.
Included in Full Research
Quality leaders may be tempted to set one metric target that balances various goals, but we find that different performance thresholds can each serve a specific purpose.
The same methodology applies to thresholds for all quality performance metrics.
Quality leaders wishing to set targets for quality performance metrics should define three thresholds:
Set a minimum performance level to show the lower range of past performance. Base it on past performance and update it over time. Falling below it is a red flag that something has gone wrong.
Set an expected performance level to show what the quality team would reasonably wish
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Quality Research Team