Gartner Research

相次ぐソフトウェア/クラウド・サービスの値上げに備えよ

Published: 16 January 2023

Summary

急激な為替変動や世界的な物価上昇を背景に、海外ベンダーを中心にソフトウェア/クラウド・サービスの値上げが相次ぎ、国内企業の2023年以降の予算計画に大きな影響を与えている。ソーシング/調達/ベンダー管理のリーダーは、本リサーチノートで取り上げる対策を参考に、ベンダーとの交渉に着手すべきである。

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要約

影響
  • 急激な為替変動や世界的な物価高を背景に、外のソフトウェア/クラウド・サービス・ベンダーが中心となり、相次いで国内向け価格を改定している。企業では、2023年に迎える契約更新や契約追加の際、20%以上の値上げを通達されるケースがあり、同年のIT予算計画にも影響を与えている

  • 2024年以降も経済が安定しない場合、ベンダーによる価格改定が慣例化し、さらなる値上げが繰り返されるリスクがある。企業は中長期を見据えた根本的な対策を講じなければソフトウェア/クラウド・サービス調達コストの増加のリスクを継続的に抱えることになる。

推奨事項

ソーシング/調達/ベンダー管理 (SPVM) のリーダーはリスク管理の4原則にのっとり、以下を実践する。

  • 2023年の契約交渉から効果を出すために、契約の前倒し (リスク回避)、必要契約量の最小化 (リスク軽減)、支払通貨や購入地域の変更 (リスク移転)、ベンダーへの値上げ要素の開示要求 (リスク受容) を行う。

  • 2024年以降も見据えた長期的/根本的な対策として、他製品への移行を選択肢にするための情報武装 (リスク回避)、購入予約や更新時の価格上昇の上限設定 (リスク軽減)、値下げ時の利益享受に関する交渉 (リスク移転)、経理/財務部とのIT予算や価格変動の許容枠に関する協議 (リスク受容) を行う。

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