Gartner Research

Creating an HR Problem-Solver Pool: Key Design Decisions

Published: 30 January 2023

Summary

As the business landscape evolves, so do expectations for HR’s services — without a commensurate increase in resources. HR leaders can adopt a problem-solver pool to tackle issues, as they arise, in a more agile and flexible way, but its structure must be right for the problems it is addressing.

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Overview

Key Findings
  • A problem-solver pool helps HR achieve its goals of agility, customer centricity and operational efficiency, serving as a dynamic team whose main job is to examine talent problems and to hypothesize, test and build solutions.

  • In implementing a problem-solver pool, HR leaders need to consider their objectives and feasibility for the pool.

  • HR leaders should evaluate how long they will be deploying the team as well as the intensity of the work to determinethe structure of the problem-solver pool.

Recommendations

To successfully implement a problem-solver pool, HR leaders should:

  • Determine the problem-solver pool’s objectives by asking what problems the organization is trying

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Analysts:

Chief Human Resources Officer Research Team

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