Gartner Research


Published: 02 February 2023



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  • Gartnerの調査において、自身のビジネス部門内にITスペシャリストがいると回答したデジタル・ワーカーは77%であった。IT部門が自らの組織の位置付けを「ビジネス成果を改善するサポート役」に改めているため、ビジネス部門主導のITが一般化しつつある。

  • 2020~2022年に、リモート/ハイブリッド・ワークや新しいワーク・ハブの急速な採用増が原動力となって、働き方が大幅に変化したことが、デジタル・ワークプレースを従業員エクスペリエンス (EX) の基盤として位置付ける結果となった。企業によっては、デジタル・ワークプレース戦略は、単にオペレーションとの整合性を改善するために存在する。しかし、真のデジタル・トランスフォーメーションを目指す企業は、自社の高度な目標のために、はるかに複雑で多様化したデジタル・ワークプレースを必要とする。



  • ビジネス・リーダーと協働してテクノロジ・ニーズに関する理解を深め、IT部門以外のビジネス・テクノロジストと連携することで、機能強化が続くテクノロジ・ハブのガバナンスと維持の計画を立案する。

  • 将来に向けたデジタル・ワークプレース戦略の実装・運用に必要となる人材のスキル強化、募集、採用に関する計画を策定・実施するために、人事 (HR) 部門と協力する。

  • ビジネス主導のフュージョン・チームとプロセスの自動化を受け入れ、かつステークホルダー管理とデジタル従業員エクスペリエンス (DEX) に注力することで、アジャイル・アプローチを支援する。

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Hironori Hayashi

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