Gartner Research

The Future Shape of the Global BSS Market

Published: 08 September 2003

ID: G00117087

Analyst(s): Norbert Scholz


The global business support system market will go through significant changes during the next couple of years. Vendors must identify the emerging market drivers.

Table Of Contents
  • Misalignment of the BSS Market Life Cycle Phases
    • Study Assumptions
  • Between Market Maturity and High Growth
    • Market Maturity
    • High Growth
  • Gauging the Consolidation Gap
  • BSS Market Share by Vendor Type
    • Independent Software Vendors
    • Systems Integrators
  • BSS Market Share by Delivery Option
    • License Sales
    • Professional Services
    • Outsourcing
  • BSS Market Share by Solution Type
    • Billing, Customer Care, and Sales and Marketing
    • Fraud Management
    • Mediation
  • BSS Market Share by Geography
    • North America
    • Central and South America
    • Western Europe
    • Eastern Europe
    • Asia/Pacific and Japan
    • The Middle East and Africa
  • Gartner Dataquest Perspective
    • BSS Market Scenarios
    • Gartner Dataquest Recommendations

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