Gartner Research

Europe's Top 10 Fixed Line Operators Need New Revenue

Published: 17 September 2003

ID: G00116600

Analyst(s): Alex Winogradoff, Lisa Unden-Farboud


Facing debt, and low capital spending, top Western European telecom operators must invest carefully in next-generation networks and new services like IP and Ethernet to stop revenue falling further.

Table Of Contents
  • Executive Summary
    • Finding a Way Out of Debt
    • Fixed Voice Is Still a Staple Despite Revenue Declines
    • The Silver Lining: New Data and Internet Services
    • Wholesale Will Continue to Generate Revenue
    • Mobile Services Boom Despite Economic Difficulties
    • Challenges Ahead
    • Incumbents Too Slow to Address the Challenges
    • Recommendations
  • Top 10 Operators' Revenue Sources
    • Data and Internet Revenue Dominate
    • Top 10 Operators Fail to Grab Growth Opportunities
    • Operators Try to Boost Fixed Line Voice Revenue
    • Faster Technologies Erode Fixed Voice Calls and Connections
    • Broadband Demand Rises in Fixed Data and Internet Services
    • Fixed Wholesale Voice and Data Services
    • Mobile Services: Short-Term Financial Burden, Strategically Important in the Long Term
  • External Forces and Past Excesses Create Financial Woes
    • Economy and Financial Markets
    • Government and Regulation
    • The Debt Pile
    • Dwindling Capital Expenditure
    • 2002 Net Income in the Red, but EBITDA Positive
    • Corporate Governance and Financial Management
  • Operator Near-Term Focus Areas to Build Successful Futures
    • Continuing Need For Operational and Marketing Effectiveness
    • Optimize Productivity of Voice Services and Manage Churn
    • Improve ROI From Data Services and Make the Most of Investments
    • Wholesale: An Important Growth Segment
    • Mobility and Remote Working: A Trend For the Future
    • Bottom Line
  • Methodology for Revenue Segmentation and Analysis
    • Caveats
    • Revenue
    • Exchange Rates
    • Gartner Segmentation

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