Gartner Research


Published: 22 February 2023



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  • Gartnerの2022年Overcoming the Barriers to Digital Execution Survey (デジタル化の実行面における障壁の克服に関する調査) において、回答者の半数近く (48%) は、デジタル投資の主な目的はカスタマー・エクスペリエンス (CX) の改善であると回答している。CEOは、ITリーダーとそのチームが、不具合やシステム障害によってCXが損なわれない、優れた品質を実現するためのアジェンダを策定・設定することを期待している。

  • Gartnerの別の調査では、ソフトウェア・エンジニアリング・リーダーの46%が、機能のデリバリ、技術的負債、バグ、リスクのバランスを最も懸念していることが明らかになっている。レジリエンスに焦点を当てた戦略によって、デリバリの速度と品質のバランスを取り、顧客に提供する価値を最大化できる。

  • 継続的なイノベーションは、デジタル・ビジネスにおいてリーダーを差別化する要因となり、これによってITリーダーはビジネスで利用するエンタプライズ・アプリケーションの変更/テスト/リリースの速度を改善できる。



  • 成功の実現に向けたチームの態勢作りのため、不具合やシステム障害によって損なわれないレジリエンスの高いシステムでCXを最適化し、デジタル免疫を実現するビジョンを策定する。

  • 顧客に提供する価値を最大化するため、顧客への影響を回避して効率的な是正を行うためのプラクティスやテクノロジを採用する。

  • 重要なビジネス・ニーズへの対応を加速させるため、非効率な開発、テスト、セキュリティのプラクティスを近代化する。

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Takeshi Ikeda

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