Gartner Research


Published: 24 February 2023



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  • “信创”是中国推动IT创新的国家战略,使许多国有企业的软件工程领导者转而选择国内的RPA供应商。

  • 软件工程领导者对RPA供应商的交付物和客户服务不满意,正在重新评估最初的选择。

  • 在最初选择RPA工具时,许多领导者都是从企业机构的短期自动化需求出发的,而现在考虑更换供应商,是因为其当前提供的RPA产品已经无法满足企业机构的业务需求。

  • 激烈的市场竞争驱使RPA供应商以更低的价格赢得新客户,但低价产品可能缺乏关键能力。面对预算限制,软件工程领导者可能会将目光转向无法满足企业机构长期业务需求的供应商。



  • 遵守信创政策的要求,优先考虑具有自主知识产权的中国RPA供应商,特别是国有企业机构。

  • 验证RPA供应商的交付能力和客户服务能力(包括流程、人员和技术方面),以确保其服务令人满意。

  • 构建RPA扩展路线图,规划中长期业务需求,确定RPA内部发展的每个阶段所需的功能。

  • 选择有潜力提供长期业务价值的供应商,抵住低价替代品的诱惑。

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Andy Wang Wei Jin Lacy Lei Hao Yin

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