Gartner Research

BPO Is Key Back-Office Strategy for Most SMBs

Published: 12 November 2003

ID: G00118332

Analyst(s): Rebecca S Scholl, Robert H. Brown


Back-office business administration services are, by far, the biggest area of business process outsourcing uptake among small and midsize businesses.

Table Of Contents
  • Introduction
  • Latest Trends in SMB Administration BPO
    • HR: The SMB BPO Toe-Hold
    • Outlook for 2003 to 2004
  • BPO Influencers and Decision Makers Inside SMBs
  • Gartner Dataquest Perspective

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