Gartner Research

Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003

Published: 15 January 2004

ID: G00118873

Analyst(s): Robert H. Brown


IT management services revenue for the midsize business market will exceed $15 billion by 2006. As a result, a significant increase in attention by outsourcing vendors to small and midsize businesses occurred in 2003.

Table Of Contents
  • Executive Summary
    • Introduction
    • Methodology
    • Key Findings
    • Recommendations
    • Related Documents
  • Introduction
    • Methodology
    • Key Terms and Definitions
  • SMB IT Outsourcing Services Market Trends
    • Customer Focus and Revenue Mix
    • SMB Drivers and Attitudes Toward IT Outsourcing
    • Target Markets
    • Sales and Marketing
    • Contracts and Engagements
  • Vendor Recommendations
  • Glossary of Terms

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