Published: 10 April 2023
Government process automation is driven by complementary priorities, including improving efficiency, effectiveness, sustainability, safety and mission outcomes. This research provides government CIOs with insights for service innovation, agility and resilience through hyperautomation.
IT and business process automation enable government priorities for operational efficiencies and digital transformation.
Legacy application modernization, digital workplace initiativesand government services redesign open up funding opportunities for further automation, despite geopolitical and economic uncertainties.
Continuing adoption of hybrid work has spurred government CIOs to automate end-to-end business and IT processes to enhance citizen and employee experiences.
Government CIOs engaged in digital transformation and innovation must:
Gain continued enterprisewide support for automation by aligning initiatives with current government priorities to pursue digital transformation, while optimizing operational costs.
Develop sustained funding sources to support hyperautomation. Find synergies in current initiatives (for example, consolidating
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