Gartner Research


Published: 13 April 2023



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  • ベンダーの買収、機能の急速な発展、新製品の登場によって、統合ワークプレース管理システム (IWMS) ベンダー間の機能的な能力差は曖昧になった。一方で、ワークプレース・エクスペリエンス市場の新規参入ベンダーは、急速な機能強化によって、既存ベンダーの地位を脅かすことになった

  • 企業は、人材獲得における競争力とハイブリッド・エクスペリエンスを強化するために、オフィス・スペースの予約にまつわるさまざまな側面をサポートするリソース・スケジューリング・アプリケーション (RSA) とIWMS市場の枠を超えて、目的に合致するアプリケーションを探している。

  • オフィス・スペースとプロジェクタ等の機材の利用率を最適化するというプレッシャーが高まる中、アプリケーション・リーダーは、総務部門とワークプレース関連のポートフォリオの最適化により従業員個々のニーズに応えるアプリケーションを探し続けている。



  • 統合ワークプレース管理やワークプレース・エクスペリエンスに関する既存および計画中の機能に基づいてベンダーを評価することにより、自社のニーズを満たす市場を選択する際の不確実性を最小化する。

  • ハイブリッド従業員ジャーニーの改善の鍵となる主要な機能ニーズに照らしてベンダーの製品/サービスを評価することによって、ワークプレース・エクスペリエンス・アプリケーション評価の焦点を絞る。

  • RFPの採点過程では、必要なワークプレース管理機能を定義して重み付けすることによって、要件に優先順位を付け、ベンダー間の差異を見いだす。

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Hironori Hayashi

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