Published: 17 April 2023
Technology general managers within IT services vendors must calibrate business and operating models to meet current market demand. They should accelerate pace and intensity of current practices, but also develop entirely new strategies.
AI-related services will be key elements of IT services vendors’ business model (i.e., the portfolio) and deploying AI technology and skills will be a key element of the operating model (i.e., reducing delivery costs, increasing delivery speed and improving margins).
IT services vendors must increase their commitment to creating and leveraging software assets as components of both their business and operating models, or risk losing market share.
Commercial relationships with SaaS vendors are growing more important, as application development and management increasingly takes place on top of existing SaaS applications. This will affect both channels to market (i.e., an
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