Gartner Research

4 Ways IT Services Vendors Can Build a Strategic Relationship With Insurers

Published: 18 April 2023

Summary

Insurance CIOs continue modernization efforts, but struggle to keep pace with industry business and technology transformation. Product leaders working for IT service companies must position a combination of skills, assets, accelerators and partner ecosystems to help insurance CIOs succeed.

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Overview

Key Findings
  • Insurance CIOs are positioning cloud as a force multiplier that enables an enterprisewide ecosystem of internal and external digital technology producers and consumers.

  • Insurance business and strategy leaders increasingly shape digital strategy, and this involves being able to pivot when needed based on changed customer expectations, a mismatch in outcomes or market condition changes.

  • As business technologists outside of central IT become more digitally dexterous, the insurance CIO’s role and IT’s delivery responsibilities are evolving to ensure greater participation of business technologists in implementation of technology-driven business capabilities.

  • Maximizing value from digital initiatives in insurance effectively requires leveraging data from digitalization

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Analysts:

Rajesh Narayan

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