Gartner Research

Remote IT Management: North American Pricing and Margin Trends

Published: 19 March 2004

ID: G00120088

Analyst(s): Eric Goodness


Vendors must be prepared to compete on pricing, despite price stability in the market. A survey of 108 managed service providers reveals market rates for list pricing and margin and profitability trends.

Table Of Contents
  • Executive Summary
    • Managed Services Get Post-Recession Boost
    • Methodology
    • Key Findings
  • Remote IT Management Pricing and Margins
    • Connecting Service Offering to Price Points
    • Definitions of RMM Services
    • List Pricing for Remote Management Services
  • Recommendations
    • Findings and Recommendations
  • Glossary of Terms

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