Gartner Research


Published: 24 April 2023



Included in Full Research


  • 人中心」の働き方デザインは、優れた成果をもたらす。働き方に人中心の属性がない場合と比較すると、従業員のパフォーマンスが高い確率は3.8倍、定着意志が強い確率は3.2倍、疲労度が低い確率は3.1倍である。

  • 従業員の意見を取り入れた業務デザインを導入し、段階的に適応させていく方法は、トップダウン型の硬直的なアプローチよりも、優れた成果を生んでいる。パンデミック後の将来の業務デザインとその導入について提案する機会を与えられた従業員は、パフォーマンスの向上を示す確率が2.5倍高い。



  • 制約の多い従来の就労ルールやオフィスに従業員が適応することを期待するのではなく、彼らのニーズを中心に業務をデザインする

  • 「人中心」の働き方デザインの3つの側面、すなわち柔軟な業務エクスペリエンス、意図的なコラボレーション、共感によるマネジメントを重視することで、業務の成果を高める

  • 従業員に意見を求め、共に創り上げる形で、導入にも関与させることで、「人中心」の業務デザイン推進する。

  • 従業員のパフォーマンス、定着意志、疲労の軽減といった成果を実現するために、試行、評価、継続的な修正を行いながら、時間をかけて (具体的には12~18カ月で) 組織にフィットした業務デザインを確立する

To view the entire document, log in or purchase


Hironori Hayashi

Access Research

Already a Gartner client?

Just stopping by?

To view this research and much more, become a client.

Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Gartner research: Trusted insight for executives and their teams

What is Gartner research?

Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.

Gartner research is unique, thanks to:

Independence and objectivity

Our independence as a research firm enables our experts to provide unbiased advice you can trust.

Actionable insights

Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.

Proprietary methodologies

Our research practices and procedures distill large volumes of data into clear, precise recommendations.

Gartner research is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.

Tap into our experts

We offer one-on-one guidance tailored to your mission-critical priorities.

Pick the right tools and providers

We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.

Create a network

Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.

Experience Information Technology conferences

Join your peers for the unveiling of the latest insights at Gartner conferences.

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.