Published: 02 May 2023
Selecting the right combination of cloud management tools is key for providing effective cloud managed services, but due to many options and MSP-specific requirements, it is often a challenge. This document helps product managers at MSPs select the right tools to support their managed services.
Cloud management tooling requirements are very different between end-user IT and managed service providers (MSPs) in several capability areas, such as multitenancy, cost accounting and customizability.
The most effective product managers at MSPs clearly define their expectations for cloud management tools in terms of their role in supporting a managed service business strategy, not in terms of their role in managing IT assets.
Product managers responsible for the design and creation of MSP offerings must:
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