Gartner Research

Market Guide for Retail Smart Check-Out Solutions

Published: 08 May 2023

Summary

Smart check-out solutions have gained traction in smaller formats of large Tier 1 retailers and are moving to edge processing. Retail CIOs can use this guide to understand how solutions in the market can be implemented to transform the business toward unified retail commerce.

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Overview

Key Findings
  • Smart check-out technology solutions vary, the most common being the combination of computer vision, AI and machine learning (ML).

  • Currently, most vendors do not have the capability to implement their solution in an entire store larger than 6,000 square feet.

  • Beyond automation of transactions to optimize labor, rich insights gleaned from smart check-out can be used to increase operational efficiency as well asprovide numerous benefits to customers.

  • Vendors are now moving much of the processing power to the edge of the physical store to provide the retailer with lower real-time latency and higher availability.

Recommendations

Retail CIOs seeking to leverage smart check-outs as

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Analysts:

Max Hammond Sandeep Unni

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