Gartner Research


Published: 08 May 2023



Included in Full Research


  • Gartnerの調査では、購入企業がさまざまなプロバイダーとその製品/サービスの真の差別化要因を理解するのに苦労しているという結果が何度も示されている。

  • 購入企業は、テクノロジ・プロバイダーが競合との差別化を効果的に示せていないと考え、ソリューションの違いを理解するために同業者やITアドバイザー、専門コミュニティの見解を当てにする。

  • 差別化に失敗すると、購入企業は既知のブランドに目を向けることが多い。



  • 購入対象者 (理想的な顧客プロファイルを定義) と、自社独自の差別化要因を組み合わせ、購入企業のビジネス目標にどのような具体的な価値が提供されるかを特定することで、差別化を明確にする。

  • 購入企業は第三者にアドバイスを求めるため、インフルエンサーや支持者に自社の差別化要因を周知するプログラムに投資することで、購入企業のコミュニティ内での信頼を築く。

  • 競合他社との置き換えテストを行って、自社の主要メッセージが差別化されているかどうかを判断する。

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Rika Narisawa

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