Gartner Research

Critical Capabilities for Integrated Invoice-to-Cash Applications

Published: 08 May 2023


Integrated invoice-to-cash applications manage customer invoicing, collections, customer payments and cash applications in a single automated platform with predictive features. CFOs can use this research to shortlist vendors by assessing their key capabilities.

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Key Findings
  • Market urgency to drive efficiency and speed up cash conversion continues to fuel CFO demand for a cloud-based integrated application for invoice-to-cash (I2C) processes. Increasing requirements for invoicing compliance, optimized management of deductions and disputes, and advanced analytics are driving vendors to continue investing in these capabilities to differentiate their offerings.

  • Vendors that demonstrate widespread use of advanced analytics throughout their platform are well-suited to support finance organizations across multiple situations and use cases. Advanced analytics enable better efficiency and decision support within I2C processes, particularly credit monitoring, collections and cash applications.

  • Although CFOs cite ongoing customer support,

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  • Billtrust
  • Emagia
  • Esker
  • FIS
  • HighRadius
  • Quadient
  • Serrala
  • Sidetrade
  • Versapay
  • Customer Invoicing
  • Collections
  • Credit Monitoring
  • Deductions and Disputes
  • Customer Payments
  • Cash Applications
  • Integrations/APIs
  • Process Automation
  • Advanced Analytics
  • User Experience
  • Ongoing Support
  • Implementation Ease and Speed
  • Small and Getting Established
  • High Growth and Scale
  • Global and High Complexity

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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