Published: 08 May 2023
Integrated invoice-to-cash applications manage customer invoicing, collections, customer payments and cash applications in a single automated platform with predictive features. CFOs can use this research to shortlist vendors by assessing their key capabilities.
Included in Full Research
Market urgency to drive efficiency and speed up cash conversion continues to fuel CFO demand for a cloud-based integrated application for invoice-to-cash (I2C) processes. Increasing requirements for invoicing compliance, optimized management of deductions and disputes, and advanced analytics are driving vendors to continue investing in these capabilities to differentiate their offerings.
Vendors that demonstrate widespread use of advanced analytics throughout their platform are well-suited to support finance organizations across multiple situations and use cases. Advanced analytics enable better efficiency and decision support within I2C processes, particularly credit monitoring, collections and cash applications.
Although CFOs cite ongoing customer support,
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- Customer Invoicing
- Credit Monitoring
- Deductions and Disputes
- Customer Payments
- Cash Applications
- Process Automation
- Advanced Analytics
- User Experience
- Ongoing Support
- Implementation Ease and Speed
- Small and Getting Established
- High Growth and Scale
- Global and High Complexity
Gartner Recommended Reading
Note 1: Gartner BuySmart™
Critical Capabilities Methodology