Gartner Research

Retail CIO Priorities 2023: Insights for Technology and Service Provider Product Plans

Published: 10 May 2023


Despite the “triple squeeze” of macroeconomic challenges, most retail CIOs have increased 2023 IT budgets to further advance unified retail commerce. Product leaders can use this research to align their offerings and go-to-market strategies to capitalize on the spending priorities of retail CIOs.

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Key Findings
  • Retail respondents of the 2023 Gartner CIO and Technology Executive Survey expect IT budgets to increase by 7.4% on average, with cybersecurity, business intelligence (BI)/data analytics and application modernization signaling top opportunities for product leader solution alignment.

  • Product leaders who can demonstrate their expertise in harnessing the combinatorial power of cloud, AI and edge computing will be in prime position to secure retailer investment in 2023.

  • Retailers overwhelmingly expect physical retailing to continue to dominate for the foreseeable future, and are increasing spend across a variety of store-related investments, calling for differentiated vendor solutions in this area.


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Sandeep Unni

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