Gartner Research

行业云平台推动中国企业进行本地I&O服务战略变革

Published: 15 May 2023

Summary

由于行业云平台的业务导向性和可组装性,采用此类平台的中国企业机构意识到,需要重新设计其本地基础设施和运营(I&O)服务战略来更好地和行业云无缝衔接并重新定义其团队的角色。中国的I&O领导者可参考本文,采取最佳方式应对团队角色和整体战略的变化。

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概述

影响
  • 中国行业云平台(ICP)的业务导向性非常强,因此I&O团队需要提升业务意识,构建业务导向型服务。

  • I&O团队各自为政,专注于交付技术需求,限制了ICP推动业务创新的能力。

  • ICP的可组装性有望带来极大的灵活性,但许多集成到其中的IT本地I&O服务无法支持这种灵活性。

建议

希望成功部署ICP的中国I&O领导者应:

  • 鼓励I&O团队利用设计思维和技术创新来构建以业务为导向的本地I&O服务,帮助团队成员做好准备,从传统的企业内部技术支持提供商角色,转变为行业平台赋能者和创新促进者。

  • 参考组装式业务框架,构建组装式本地I&O服务,以便与ICP集成,从而更快地响应不断变化的业务需求。

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