Published: 15 May 2023
Account takeover attacks have remained common in customer and workforce environments despite existing authentication processes. Security and risk management leaders must augment active authentication before and during the digital journey time and protect the account recovery process.
Many organizations don’t place enough emphasis on preventing attackers carrying out phishing away from their infrastructure, which may result in account takeovers (ATOs) during the digital journey time.
During the journey time, there is an overreliance on active authentication measures— typically a password and sometimes an additional authentication factor — to secure login processes. Except device profiling and bot mitigation, there is relatively limited adoption of passive authentication that can provide risk and recognition signals without impacting the user experience (UX).
For many organizations, account recovery and credentialing is a process vulnerable to attack, because most such processes rely
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