Gartner Research


Published: 22 May 2023



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  • 既存のワークロード自動化戦略では、ビジネス・ニーズの進化に伴う、ワークロードのタイプ/ボリューム/ロケーションの複雑な変化には対処できない。

  • IT部門内外におけるコラボレーションや自動化が存在しなければ、デジタル・ビジネスは減速し、ビジネス部門およびITチーム両方に組織のサイロ化が起こる。

  • コスト最適化は、技術的負債と、投資によるビジネス価値の実証のバランスを考えなければならず、ますます難しい課題となりつつある。


インフラストラクチャ、オペレーション、クラウド管理を担当し、自動化を変革したいと考えているインフラストラクチャ/オペレーション (I&O) のリーダーは、以下を行う。

  • 必要な俊敏性と効率性を実現するサービス・オーケストレーション/自動化プラットフォーム (SOAP) によって、現在および将来のビジネス・ニーズに対応する。オーケストレーションされたITプロセスに俊敏性と効率性を組み込み、SOAPを使用してビジネス・ニーズを満たす。

  • フィードバックを活用するセルフサービス型自動化ソリューションを使用して自動化機能へのアクセスを民主化することで、ビジネス・チームとITチームの連携を強化する。

  • 拡張されたサービス・オーケストレーションとイベント駆動型ワークフローを実装することで、オーケストレーションされたI&O自動化のビジネス価値を引き出し、俊敏性、イノベーション、およびコスト最適化の取り組みを推進する。

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