Gartner Research

Communicate Supplier Diversity Value Using Gartner’s Input to Outcome Metrics Framework

Published: 23 May 2023

Summary

Measuring spend with diverse suppliers is the most common metric used to measure a program’s impact, but it is not enough to maintain program momentum and executive buy-in. Using a broad set of metrics, CPOs can better understand supplier diversity’s value and enable long-term growth.

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Overview

Key Findings
  • Spend continues to be the most widely used metric to track supplier diversity growth, but often fails to reflect the true impact from the program.

  • Supplier diversity programs are not resourced for long-term success and not built into the company DNA, signaling a miscommunication in the program’s value.

Recommendations

Chief procurement officers responsible for growing supplier diversity programs should:

  • Expand supplier diversity success measures by using Gartner’s Input to Outcome Supplier Diversity Metrics Framework to track metrics beyond spend that show true program impact.

  • Improve supplier diversity outcomes by investing in input activities that will build the right

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