Published: 26 May 2023
Tech CEOs of emerging RPA services providers struggle with growth, but successful competitors are expanding their portfolios by aligning to clients’ maturing hyperautomation needs. Three options for service expansion focus on process optimization, AI solutions and managed automation services.
In process-focused, regulated industries, like banking and manufacturing, robotic process automation (RPA) buyers must often extend beyond tactical task automation to more complete end-to-end process automation.
Customers that begin with RPA often need help expanding into artificial intelligence (AI) solutions to meet broader organizational AI objectives.
RPA buyers usually seek third-party, managed automation services to offload work from internal RPA staff 12 to 18 months after the formation of an automation center of excellence (COE).
Tech CEOs of RPA service providers that need to develop their product and services strategy should:
Expand into process optimization services by developing business process consulting
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