Published: 02 June 2023
This profile examines the performance metrics for Infosys as reported by GRB members in the 2023 Supplier Performance Review (SPR) survey.
Infosys’ scores have improved in comparison to last year on several key fronts, including the quality of its products and services; the fairness and transparency of its pricing, contracts, and licensing; consistent account management; and an understanding of its clients’ businesses. This helps to turn the tide after a material drop in overall performance ratings between 2020 and 2021.
For fiscal year 2023 (ended March 31, 2023), Infosys reported that it added 115 active accounts to its client base, bringing the total number of clients to 1,872. Furthermore, the company reported that its percentage of revenue attributed to
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