Published: 02 June 2023
This profile examines the performance metrics for Salesforce as reported by GRB members in the 2023 Supplier Performance Review (SPR) survey.
In a year marked by a significant exodus from Salesforce’s executive suite, activist investors, and sizable staff layoffs, the supplier’s successful pivot toward a “more profitable growth framework” dubbed “New Day” seems to have had a slightly deleterious impact on its SPR results.
The firm’s “vision and ability to innovate” score of 3.7 lags Microsoft’s, tracks with ServiceNow’s, and easily outpaces SAP’s and Oracle’s. However, this represents a multiyear low, and a full half-point drop from the firm’s league-table-topping 4.3 in 2021. Company leadership expects that Einstein GPT and ChatGPT integration into Salesforce, Slack, and other products will
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