Published: 13 June 2023
Emerging from the pandemic into a new set of challenges, IT services saw constant-currency growth of 12% in 2022, reaching $1.2 trillion total spend. But these new pressures have increased uncertainty and are changing market dynamics. Accenture maintains its top place, but others are growing faster.
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Talent — its acquisition, retention and alignment with technology demand — impacted revenue performance in 2022 and remains a key challenge for vendors in the IT services market.
The most successful vendors deployed a careful strategy of organic and inorganic growth to stay ahead of the market in 2022 and to expand in new areas.
Shifts in organization buying behavior, coupled with greater organizational diversity in buying teams, signal both opportunity and challenge for IT services vendors.
Customers are placing greater emphasis on productivity and efficiency priorities, requiring vendors to adjust their value propositions.
Technology general managers seeking to optimize competitive dynamicsmust:
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