Gartner Research

How to Communicate Value in the Languages of Data and Analytics, Finance and Business Outcomes

Published: 14 June 2023

Summary

CDAOs are challenged with communicating the value of D&A to stakeholders who don’t always speak in the language of D&A. To better communicate the business value of D&A to stakeholders across the organization, CDAOs should use a trilogy of business terminologies: D&A, finance and business outcomes.

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Overview

Key Findings
  • CDAOs are often challenged by the perception that their strengths are in driving operational efficiencies rather than as strategic transformation enablers.

  • Digital transformation is viewed as strategic, but data and analytics (D&A) is often regarded as either a subpar or parallel effort rather than as a critical enabler of business value.

  • CDAOs often struggle to communicate the benefits of their initiatives to other executives and business peers because they are not utilizing the languages of D&A, finance and business outcomes.

Recommendations

CDAOs seeking to communicate the strategic value of D&A to other executives and business peers should:

  • Align and map D&A initiatives

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