Gartner Research

采用四项最佳实践,帮助企业架构/技术创新领导者提升人工智能项目的价值

Published: 16 June 2023

Summary

人工智能(AI)既带来了巨大的机遇,也带来了难以量化的风险。企业架构(EA)和技术创新(TI)领导者可采用四步能力构建法,评估机遇和风险,从更具战略性的角度规划AI项目。

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概述

主要发现
  • 企业机构如果能够明确了解AI用例的优先性,并将其与业务成果相匹配,就更有可能成功实施AI项目。

  • 在AI项目实施方面遇到困难的企业机构往往不了解AI的优势,无法衡量AI的业务价值。

  • 许多企业机构仍处于AI采用的初期阶段,部署都是临时性的。因此,在最好的情况下,AI投资是战术性投资;但在最坏的情况下,AI投资就是冗余,会积累技术债务。

建议

为帮助企业机构成功实施AI项目,企业架构(EA)/技术创新(TI)领导者应:

  • 尽早参与决策流程,帮助业务和EA/TI领导者将AI用例与业务成果相匹配。

  • 利用业务架构技术构建能力模型,有助于对每个AI用例的机会、业务成果、收益和风险进行量化。

  • 利用能力模型,针对AI对项目优先级排序和规划支持的就绪度,对每项业务能力进行评级。

  • 通过将AI能力和工具,与业务能力和目标业务成果挂钩,推荐AI用例。

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