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Published: 22 June 2023



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  • IT部門の従業員には、個々の役割や業務に特化したデジタル・スキルが求められることが多いためすべての従業員の業務における成果を高めるのに役立つ、共通のスキル・ベースラインを設定することは難しい。

  • 大多数の従業員は、自らのデジタル・デクステリティの向上に意欲的であるが、デジタル・スキル開発は多くの場合、従業員の自助努力に依存していたり、現在の業務に直接関連する範囲に限定されていたりする。

  • アナリティクスを含むテクノロジ・ソリューションのカスタマイズや構築の能力を有するビジネス・テクノロジスト (監訳者注:非IT部門のデジタル専任者) 把握能力評価、育成に必要なしっかりした人材戦略と教育施策を備えている企業はほとんどない。



  • 「どのデジタル・ツールをどう使うのか」を伝えるナラティブ (物語) を作成することで、デジタル市民 (監訳者注:非IT部門でデジタルを活用する従業員) に、主要なデジタル・ワークプレース・アプリケーションを使いこなすためにどのようなスキルが必要かを明確に伝える。

  • 従業員の志向に合ったプロジェクトやチームへの参画機会紹介するデジタル・サイド・ハッスル (監訳者注:デジタル業務の兼任) プログラムを通じて、大きな成長機会を提供する

  • 大々的なデジタル従業員エクスペリエンス・プロジェクトを通じて、潜在的なビジネス・テクノロジストに働き掛け、そうした人材の意欲を刺激し、彼らを育成する。

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Hironori Hayashi

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