Gartner Research

Critical Capabilities for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide

Published: 27 June 2023


As the DCO/HIMS market continues to mature, organizations increasingly struggle to identify providers that can meet their future digital platform needs. Sourcing, procurement and vendor management leaders can use this research to evaluate 20 leading providers against specific use cases.

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Key Findings
  • To support digital business, agility, infrastructure as code and automation, organizations require fast change and economical IT services that address specific business needs. Hybrid cloud services have become the catalyst for organizations’ digital transformation, with DCO/HIMS a foundational link.

  • To enhance the overall customer journey, DCO/HIMS providers continue to invest significantly, adjust strategy, and offer cutting-edge technologies and modernization solutions. Distinguishing leaders from followers is challenging. However, by looking at the maturity level of each provider, clients can shortlist those with the best chance of helping them achieve economies of scale.

  • DCO/HIMS combines on-premises and cloud-based infrastructure for maximum performance,

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  • Accenture
  • Atos
  • Capgemini
  • Cognizant
  • Dell Technologies
  • Deloitte
  • DXC Technology
  • Ensono
  • Fujitsu
  • HCLTech
  • Infosys
  • Kyndryl
  • LTIMindtree
  • Orange Business
  • Samsung SDS
  • TCS
  • T-Systems
  • Unisys
  • Wipro
  • Mainframe Services
  • ERP Hosting
  • Private Cloud Hosting Services
  • HIMS
  • DC Transformation/Cloud Migration
  • North America Capabilities
  • Europe Capabilities
  • Asia/Pacific Capabilities
  • Legacy DCO Deal
  • ERP-Led Deal
  • Cloud-Driven DC Transformation
  • North America DCO/HIMS Deal
  • Europe DCO/HIMS Deal
  • Asia/Pacific DCO/HIMS Deal

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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