Published: 06 July 2023
With an abundant choice of overlapping automation tools, FS CIOs struggle to determine the underlying characteristics, making selection challenging. CIOs must define the business outcome, design the optimal process to achieve that goal and choose the appropriate tools to automate the new process.
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Interactions with Gartner clients show that financial services (FS) CIOs in banks, investment firms and insurance companies are driving automation from a technology perspective, rather than leading with business outcomes to align the correct set of tools.
FS CIOs are inundated with choice when looking to automate their processes. Difficulty in fully understanding the underlying characteristics of the tools makes it challenging to select the right tool.
FS CIOs often select a tool for a specific situation. However, many solutions still lack knowledge and understanding of FS processes and rules, requiring organizations to invest significant time and their own
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