Gartner Research

Hype Cycle for Enterprise Speech Technologies, 2004

Published: 07 June 2004

ID: G00120912

Analyst(s): Bern Elliot, Steve Cramoysan, Alexander Linden, Jackie Fenn

Summary

Speech technologies have benefited many big organizations, especially in contact centers. But there are still improvements to be made to user interfaces, general performance, and the cost of deployment and maintenance.

Table Of Contents
  • Management Summary
  • Hype Cycle for Enterprise Speech Technologies, 2004
  • On the Rise
    • Unconstrained Natural Language Speech Recognition
    • Emotion Detection/Affective Computing
    • Speech-to-Speech Translation
    • Speech Access to Web Content
  • At the Peak
    • Audio Mining
    • Speech Application Language Tags
    • Integrated Web and Voice Development Tools
    • Speech Recognition for Multimodal Mobile Devices
  • Sliding Into the Trough
    • Pre-Integrated Speech Modules in Business Applications
    • Text-to-Speech Domain Tuning
    • Speaker Verification
    • Conversational Natural Speech Recognition
  • Climbing the Slope
    • VoiceXML
    • Auto-Attendant Directory Assistance Call Routing
  • Entering the Plateau
    • Barge-In
    • Directed Dialogue
    • Text-to-Speech/Speech Synthesis
  • Conclusions
  • Hype Cycle Phase Definitions
  • Benefit Rating and Maturity Level Definitions
  • Acronym Key

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