Gartner Research

Critical Capabilities for Application Performance Monitoring and Observability

Published: 10 July 2023


APM and observability tools provide visibility into the digital experience to optimize user engagement. Use cases now include security, and OpenTelemetry portends a new type of standardization. With the tools available, infrastructure and operations leaders must identify their critical capabilities.

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Key Findings
  • Organizations continue to struggle with the increasing cost of monitoring and observability solutions, and many are looking to open-source tools, or open-source-derived products to augment vendor products or as alternatives.

  • The need to collect, ingest and analyze the volume of telemetry generated by modern workloads is giving rise to new, pipeline-based mechanisms that ensure support personnel have the right data at the right time.

  • Vendor support for OpenTelemetry has become common, and virtually every vendor included here is shipping support today or plans to soon. Concern about cross-vendor compatibility and “forking” now moves front and center, because compatibility has been

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  • Amazon Web Services
  • Broadcom
  • Cisco
  • Datadog
  • Dynatrace
  • Elastic
  • Grafana Labs
  • Honeycomb
  • IBM
  • ManageEngine
  • Microsoft
  • New Relic
  • Oracle
  • Riverbed
  • ServiceNow
  • SolarWinds
  • Splunk
  • Sumo Logic
  • Business Analysis
  • Root-Cause Analysis
  • ITService/Infrastructure Monitoring
  • ADDP
  • RASP
  • Behavior Analysis
  • IT Operations
  • Security Operations
  • Digital Experience Monitoring
  • DevOps/AppDev
  • Application Owner/Line of Business
  • SRE/Platform Operations

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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