Published: 10 July 2023
APM and observability tools provide visibility into the digital experience to optimize user engagement. Use cases now include security, and OpenTelemetry portends a new type of standardization. With the tools available, infrastructure and operations leaders must identify their critical capabilities.
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Organizations continue to struggle with the increasing cost of monitoring and observability solutions, and many are looking to open-source tools, or open-source-derived products to augment vendor products or as alternatives.
The need to collect, ingest and analyze the volume of telemetry generated by modern workloads is giving rise to new, pipeline-based mechanisms that ensure support personnel have the right data at the right time.
Vendor support for OpenTelemetry has become common, and virtually every vendor included here is shipping support today or plans to soon. Concern about cross-vendor compatibility and “forking” now moves front and center, because compatibility has been
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- Amazon Web Services
- Grafana Labs
- New Relic
- Sumo Logic
- Business Analysis
- Root-Cause Analysis
- ITService/Infrastructure Monitoring
- Behavior Analysis
- IT Operations
- Security Operations
- Digital Experience Monitoring
- Application Owner/Line of Business
- SRE/Platform Operations
Gartner Recommended Reading
Critical Capabilities Methodology