Gartner Research

BMC's Remedy Buys Service Partner Viadyne, Adds Functions

Published: 13 July 2004

ID: G00121842

Analyst(s): Kris Brittain

Summary

BMC Software's Remedy unit is expanding its service provider solutions with Information Technology Infrastructure Library (ITIL) best practices. As outsourcing grows, vendors must add functionality to remain competitive.

Table Of Contents
  • Event
  • Analysis

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