Gartner Research

Market Share: CRM Software, Europe, Middle East and Africa, 2003

Published: 29 September 2004

ID: G00124158

Analyst(s): Munyee Chong, Fabrizio Biscotti , Chris Pang , Thomas Topolinski


In 2003, license revenue from customer relationship management software fell 5 percent, to $1.28 billion. SAP captured a quarter of that, and Siebel about a tenth. Next came Sage, with less than 4 percent of the market.

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