Published: 31 July 2023
There is no enterprise digital future without I&O automation. Heads of I&O must look beyond the conventional wisdom of automation being a collection of siloed, functional tooling and lead IT in the reimagining of its current automation strategy, and the impact on digital transformation.
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Heads of infrastructure and IT operations often fund their own automation initiatives without consideration of other automation efforts occurring elsewhere within IT. This action usually results in overlapping automation implementations, leading to higher technology and skills costs.
Heads of I&O often characterize automation as a collection of important yet mostly utilitarian tooling. This understates automation’s value in delivering improved digital service enablement.
Heads of I&O, like their peers in other IT departments, struggle to allocate expenditures away from “keep the lights on” and toward innovation-oriented activities. This can result in the budget reductions for I&O and other enterprise organizations,
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IT Infrastructure & Operations Role