Published: 25 July 2023
Cloud service providers are starting to offer platforms targeted specifically at insurers, but approaches and focuses vary, and insurance buyers want clearer value propositions. This research gives industry cloud product leaders insight into what insurers want in an insurance-specific solution.
Insurance respondents to the 2022 Gartner Cross-Industry ICP (Industry Cloud Platform) and Manufacturing Product Servitization Survey cited underwriting, claims or policy admin enhancements in their top three capabilities, with capabilities for ESG, customer communications and crypto at the bottom of the list of priorities.
Insurers are likely to prioritizedifferently from banks as they evaluate industry clouds, with a focus on harmonizing access to data in different systems and procuring industry-specific functionality, either as SaaS applications directly or via an app store or marketplace.
A critical focus for insurance-specific platforms is cloud management and governance. Vendors who can demonstrate their approach
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