Published: 31 July 2023
Summary
To achieve MMS objectives, including productivity, cost containment and UX improvements, organizations must first validate provider capabilities. Sourcing, procurement and vendor management leaders can identify suitable managed mobility services using Gartner’s scoring for six relevant use cases.
Included in Full Research
Overview
Key Findings
A dispersed workforce, coupled with multiple work personas within the same organization, complicates management of large and/or geographically distributed mobile estates.
Third-party providers are increasingly delivering bring your own device (BYOD) and frontline worker requirements. As provider portfolios evolve, organizations may be able to engage the same provider for both their smartphone estate and these use cases.
The market for managed mobility services (MMS) is portfolio-based. No single provider delivers the entire proposition completely using its own assets. Governance and discipline are therefore critical to a good customer outcome.
Recommendations
Sourcing, procurement and vendor management (SPVM) leaders responsible for IT
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- brightfin
- Calero
- Cass Information Systems
- DMI
- GEMA
- HCLTech
- Honeywell Enterprise Mobility
- Kyndryl
- Mobility MEA
- One Source
- Orange Business
- Sakon
- Tangoe
- Techstep
- Telefónica
- Vodafone
- Wipro
- Sourcing and Logistics Management
- Managed UEM
- Security Management
- Financial Management
- Program Management
- Secure Access to Information
- Resource and Cost Visibility and Control
- Mobility Outsourcing
- Logistics
- BYOD
- Frontline Worker
Gartner Recommended Reading
Critical Capabilities Methodology