Gartner Research

Critical Capabilities for Managed Mobility Services, Global

Published: 31 July 2023


To achieve MMS objectives, including productivity, cost containment and UX improvements, organizations must first validate provider capabilities. Sourcing, procurement and vendor management leaders can identify suitable managed mobility services using Gartner’s scoring for six relevant use cases.

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Key Findings
  • A dispersed workforce, coupled with multiple work personas within the same organization, complicates management of large and/or geographically distributed mobile estates.

  • Third-party providers are increasingly delivering bring your own device (BYOD) and frontline worker requirements. As provider portfolios evolve, organizations may be able to engage the same provider for both their smartphone estate and these use cases.

  • The market for managed mobility services (MMS) is portfolio-based. No single provider delivers the entire proposition completely using its own assets. Governance and discipline are therefore critical to a good customer outcome.


Sourcing, procurement and vendor management (SPVM) leaders responsible for IT

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  • brightfin
  • Calero
  • Cass Information Systems
  • DMI
  • GEMA
  • HCLTech
  • Honeywell Enterprise Mobility
  • Kyndryl
  • Mobility MEA
  • One Source
  • Orange Business
  • Sakon
  • Tangoe
  • Techstep
  • Telefónica
  • Vodafone
  • Wipro
  • Sourcing and Logistics Management
  • Managed UEM
  • Security Management
  • Financial Management
  • Program Management
  • Secure Access to Information
  • Resource and Cost Visibility and Control
  • Mobility Outsourcing
  • Logistics
  • BYOD
  • Frontline Worker

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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