Gartner Research


Published: 01 August 2023



Included in Full Research


  • デジタル・ワーカーの3分の1以上が、情報を見つけるのに苦労し、認識不足によって誤った意思決定を下し、無関係な通知を受け取り、ノイズに紛れて重要な更新を見逃している。

  • デジタル・ワーカーの20%が、業務に必要なデジタル・テクノロジを使用することに関してエキスパートであると自認しており、その割合は2019年から33%近く増加している。自らをエキスパートと称するワーカーの半数以上が、今後3年間は現在の企業にとどまり、新たなポジションを求める意向である。

  • デジタル・ワーカーの3分の1は、キャリア・アップの機会、トレーニング、情報が見つけやすくなるといった特定のメリットがあれば、代わりにモニタリングを積極的に受け入れるとしている。またデジタル・ワーカーの30%は、ITサポート部門からのプロアクティブな支援が受けられるのであれば、モニタリングを受け入れてもよいとしている。

  • CIOは、ポジティブな従業員エクスペリエンス全般に対して、CEO、COOに次いで3番目に大きな影響を及ぼしている。しかし、Gartnerのデジタル・ワークプレース成熟度評価のデータからは、デジタル・ワークプレースの3分の2近くが、主にワークプレース・インフラストラクチャの近代化に向けた基本的な役割にフォーカスしており、従業員エクスペリエンス・デザインの面で成熟しているものはほとんど存在しないことが分かっている。

To view the entire document, log in or purchase


Eri Hariu

Access Research

Already a Gartner client?

Just stopping by?

To view this research and much more, become a client.

Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Gartner research: Trusted insight for executives and their teams

What is Gartner research?

Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.

Gartner research is unique, thanks to:

Independence and objectivity

Our independence as a research firm enables our experts to provide unbiased advice you can trust.

Actionable insights

Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.

Proprietary methodologies

Our research practices and procedures distill large volumes of data into clear, precise recommendations.

Gartner research is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.

Tap into our experts

We offer one-on-one guidance tailored to your mission-critical priorities.

Pick the right tools and providers

We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.

Create a network

Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.

Experience Information Technology conferences

Join your peers for the unveiling of the latest insights at Gartner conferences.

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.